Certifications

Motorola Solutions / Service Elite Specialist

We are an authorized Motorola Service Center Service Elite Specialist. We have our own factory trained staff of experienced service professionals who are totally committed to keeping your system performing at peak efficiency. We utilize the latest test equipment and maintains an extensive inventory of factory original parts.

The Motorola Service Elite Specialist is the highest level of service relationship. It represents the greatest level of Motorola/Servicer agreement and interdependence. Motorola Servicers who attain this level have demonstrated consistent capabilities in performance, personnel and commitment to Motorola products and services.

Avtec / Certified Partner Program

Avtec has developed trusted technology for mission-critical communication centers across a wide range of industries. With the fourth generation Scout family of dispatch solutions, Avtec offers a trusted, flexible platform designed to adapt and scale to any environment. As a trusted partner, we are a part of Avtec’s Certified Partner Program, and have completed extensive training and technical onboarding to achieve the highest level of certification. We are devoted to identifying the best products and services to support your business success.

Certified Service Center

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Showing our customers that we mean business!

Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.

Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.

What’s Involved?

To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Certification Requirements:

• Facility Service Capability
• Code of Conduct
• Appropriate Test Equipment and Tools
• Customer Service and Warranty Policy
• Management Skills
• Technician Certifications
• Licensing and Insurance
• Professional Appearance